LODESTAR Advisory Services

Outsourcing is a powerful business tool

If executed successfully, the outsourcing of Information Technology services (ITO) and non-core business functions (BPO) can have a very positive impact on the bottom line. However, with customer expectations often not being met it is necessary to approach outsourcing initiatives with great care.

LODESTAR Advisory Services has a very successful track record of assisting private and public sector organisations locally, regionally and globally to execute and manage good outsourcing contracts.

We offer a range of services tailored to meet your sourcing needs that will ensure that your outsourcing or in-sourcing projects are successful.

We can assist you with:

	development of your sourcing strategy
	assistance with building a sound business case and financial model
	advice on service providers in the market
	determining the right blend of retained and outsourced services
	assessing your service levels
	development of the Request for Proposal package
	negotiation
	transition of services and contract initiation
	establishment of governance and ongoing management structures and processes
If the sourcing strategy results in a multi-supplier environment, we strongly suggest that the Service Desk function be brought back in-house or retained. LODESTAR has a very experienced team to rebuild this function or assist in implementaing the changes to processes and interfaces necessary to integrate with a supplier's environment.